Frequently Asked Questions

What to expect when you visit the studio

Simply knock on my front door when you arrive on time, I’ll meet you there before leading you through to the studio. You’ll be offered tea while you fill in a health history form. The massage will begin only once all paperwork and payments are completed. I’ll treat your muscles using nourishing scented oils, while soothing music plays in the background. By the end of the treatment you’ll leave feeling spoilt, relaxed and restored.

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HOW SHOULD I PREPARE FOR MY MELLOW MASSAGE?

  • Drinking plenty of water is essential both BEFORE & AFTER any massage.

  • Bring a warm coat or jacket with you for after the treatment. Also keep warm & cozy at home.

  • Schedule in plenty of downtime for after your treatment.

HOW MUCH ARE YOUR SERVICES?

An hour Relaxation Massage Appointment (50-minute hands on treatment) is $60.00.

An hour Deep Tissue Massage Appointment (50-minute hands on treatment) is $60.00. 

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Mellow Massage Studio accepts payments online, in cash as well as via card payments made through Square-up. Tap and insert options are available for VISA, MASTERCARD as well as Apple Pay, Google Pay and other contactless smartphones and watches on site.

what if i’m late

If your arrival is delayed, please notify me ASAP via phone or email. If this happens don’t stress, simply contact me as soon as you can and reschedule. Please understand that arriving late will shorten your treatment and you will still be charged in full. All appointments are cancelled if you are more than 15 minutes late, see our cancellation and no show policy for more information.

CANCELLATION & NO SHOW POLICY

If you didn’t show up, you may be subjected to a cancellation fee. The best apology you can make is to contact me as soon as possible and reschedule. If you left a deposit online unfortunately $10.00 deposits are non-refundable for last minute (less than 24hour notice) cancelation or “no shows”. If you have a legitimate reason and can provide proof for being unable to attend your appointment, I’ll happily transferred your deposit to your new rescheduled appointment at my own discretion. For those who payed in full please contact me to arrange to reschedule or to arrange a partial refund.

HOW DO I BOOK ONLINE?

Mellow's online booking process is simple. Visit www.mellowmassagestudio.com & click "BOOK NOW". Select a massage service "Mellow Massage" OR "Muscle Mender". Simply click the date & time that suits and press continue. Complete by filling in all your details & pay the $10.00 non-refundable deposit or in full via card or PayPal. When completed you'll receive a confirmation message via email.