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Frequently Asked Questions

HOW SHOULD I PREPARE FOR MY MELLOW MASSAGE?

Check out the “How to prepare for a massage” blog post here.

Drink plenty of water, remember to bring a warm coat or jacket and schedule in plenty of downtime for after your treatment.

HOW MUCH ARE YOUR SERVICES?

An hour Relaxation Massage Appointment (50-minute hands on treatment) is $60.00.

An hour Deep Tissue Massage Appointment (50-minute hands on treatment) is $60.00. 

An hour Pregnancy Massage Appointment (50-minute hands on treatment) is $60.00. 

Your First Visit; Use the code: “MELLOWME” at checkout & get $10 OFF your first Mellow Massage service.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Mellow Massage Studio accepts payments online, in cash as well as via card payments made through Square-up. Tap and insert options are available for VISA, MASTERCARD as well as Apple Pay, Google Pay and other contactless smartphones and watches on site.

what if i’m late

If your arrival is delayed, please notify me ASAP via phone or email. If this happens don’t stress, simply contact me as soon as you can and reschedule. Please understand that arriving late will shorten your treatment and you will still be charged in full. All appointments are cancelled if you are more than 15 minutes late, see our cancellation and no show policy for more information.

CANCELLATION & NO SHOW POLICY

If you didn’t show up, you may be subjected to a cancellation fee. The best apology you can make is to contact me as soon as possible and reschedule. If you left a deposit online unfortunately $10.00 deposits are non-refundable for last minute (less than 24hour notice) cancellation or “no shows”. If you have a legitimate reason and can provide proof for being unable to attend your appointment, I’ll happily transfer your deposit to your new rescheduled appointment at my own discretion. For those who payed in full please contact me to arrange to reschedule or to arrange a partial refund.

HOW DO I BOOK ONLINE?

Mellow's online booking process is simple. Visit www.mellowmassagestudio.com & click "BOOK NOW". Select a massage service "Mellow Massage" OR "Muscle Mender". Simply click the date & time that suits and press continue. Complete by filling in all your details & pay the $10.00 non-refundable deposit or in full via card or PayPal. When completed you'll receive a confirmation message via email. 

 
 
 

WHAT TO EXPECT

WHEN YOU BOOK A MASSAGE AT MELLOW MASSAGE STUDIO:

After you book online, you will receive a confirmation email with the location, contact and appointment details.

When you arrive for your appointment, simply park in the driveway or on the street. Knock on the front door, I’ll meet and greet you there (shoes off, please), before leading you through to the studio.

Once seated in the treatment room, you’ll be offered tea or water while you complete a health history & consent form. We’ll then have a brief discussion of your massage needs and together we can come up with massage treatment to suit you.

If you’ve never had a massage, please don’t stress. I’ll inform you about everything you need to know and do before the massage begins.

Once you have consented to the treatment plan, I’ll leave the room (wash my hands) and allow you to prepare and get situated onto the massage table. I’ll knock before I re-enter the room; only entering once I know that you’re fully covered and on the massage table.

Understand that your body will aways remain appropriately covered throughout the whole service, apart from the area being treated.

RELAXATION MASSAGES:

Once on the massage table, you're free to speak as much or as little as you like. The Mellow-Massage requires little to almost no verbal communicate throughout the entire treatment. But of course, if you would like more or less pressure at any time, simply ask or let me know.

DEEP-TISSUE MASSAGES:

Most of my Muscle-Mender clients prefer a more casual, talkative and firm massage experience. The best way for me to deliver an amazing massage is for us to communicate. So, please speak up and ask for “more” or “less” pressure during the treatment

I’m looking forward to welcoming you into my studio and treating you to the best massage experience that I can offer.

Cheers to more mellow moments!

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