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Frequently Asked Questions

HOW SHOULD I PREPARE FOR MY MELLOW MASSAGE?

Check out the “How to prepare for a massage” blog post here.

Drink plenty of water, remember to bring a warm coat or jacket and schedule in plenty of downtime for after your treatment.

Health & pregnancy

If you are pregnant or have any medical condition, including colds or flu, that may affect your treatment, please advise us at the time of the booking (pregnant women simply book a Mellow Mumma treatment) or contact me prior to booking an appointment. This is imperative as some treatments are unsuitable during pregnancy and certain medical conditions. Thank you.

Your First Visit

Please arrive 10mins early to your initial appointment. You can park in the driveway (close to the front door) or on the street. Once you arrive, I’ll be here to guide you on where to go and what to do next.

Use the code: “MELLOWME” at checkout to SAVE $10 on your initial massage appointment.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Mellow Massage Studio accepts payments online, in cash as well as via card payments made through Square-up. Tap and insert options are available for VISA, MASTERCARD as well as Apple Pay, Google Pay and other contactless smartphones and watches on site.

Late arrivals

It’s important that you arrive on time to enjoy the full duration of your treatment and to get the most out of your experience. If your arrival is delayed, please notify me ASAP via phone or email.

If you arrive late we cannot extend your treatment session over the intended time as there is often have back to back bookings.

CANCELLATION & NO SHOW POLICY

I’m happy for you to modify your booking – I just ask that you please give me 24 hours notice.

If you cancel within this period, or you don’t show up to your appointment, this will incur a cancellation fee. 50% of the treatment cost is required and we will call you to confirm and collect your credit card details or send an invoice.

HOW DO I BOOK?

Please book online. Please, contact me directly vis email if you have any issues booking online, thank you.